REFUND POLICY
Thank you for using Kheloye Services. We understand that sometimes circumstances may arise where you might need to request a refund. This Refund Policy outlines the terms and conditions governing refund requests for services provided by Kheloye.
1. Eligibility for Refund :
- Refund requests are considered under the following circumstances:
- Service Disruption: In the event of a significant service disruption or unavailability of our services due to technical issues from our end, resulting in the inability to access the games or services for a substantial period.
- Transaction Errors: If there is an error in processing a transaction resulting in overcharging, double charging, or any other financial discrepancy.
2. Refund Process:
- Refund Request: To request a refund, users must contact Kheloye's customer support team via email at [email protected] within seven (7) days of the occurrence of the issue leading to the refund request. The email must include relevant details such as the user's name, email address, transaction ID, and a description of the issue.
- Investigation: Upon receiving the refund request, Kheloye's support team will investigate the issue thoroughly to verify the claim and determine its eligibility for a refund.
- Approval or Rejection: If the refund request meets the eligibility criteria, Kheloye will approve the refund and initiate the process. In case the request does not meet the eligibility criteria, Kheloye will provide a clear explanation for the rejection.
- Refund Processing Time: Once approved, refunds will be processed within a reasonable timeframe. The processing time may vary depending on the payment method and financial institution involved.
3. Non-Refundable Items:
- Contest Entry Fees: Entry fees for contests and games hosted on Kheloye's platform are non-refundable except under exceptional circumstances outlined in this policy.
- Third-party Services: Refunds are not applicable for services or products purchased through third-party platforms or websites, even if accessed through Kheloye's portal.
4. Dispute Resolution:
- In the event of any dispute regarding a refund request, users are encouraged to follow the dispute resolution process outlined in Kheloye's Terms and Conditions.
5. Contact Information:
- For any queries or assistance related to refund requests, users can contact Kheloye's customer support team via email at [email protected].
6. Changes to Refund Policy:
- Kheloye reserves the right to modify or update this Refund Policy at any time without prior notice. Users are advised to review this policy periodically for any changes
- By using Kheloye's services, you agree to abide by the terms and conditions outlined in this Refund Policy.
